Last Updated: April 1, 2025
Introduction
Swyf Financial (“Swyf,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and financial information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website (www.swyf.app), mobile applications, and related services (collectively, the “Service”).We understand that individuals face unique challenges in the financial system, and we’ve designed our privacy practices with these considerations in mind. Our approach to privacy reflects our commitment to providing a secure, culturally-attuned financial platform that respects your information while delivering valuable services.
PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICE.
Plain Language Summary
We know legal documents can be difficult to read, so here’s a straightforward summary of our privacy practices:
Your trust matters to us: When you use Banrendi, you’re trusting us with your financial data. We treat your personal and financial information with the same care we would want for our own.
Security is our priority: We use industry-standard encryption and security measures to protect your data both when it’s stored and when it’s being transmitted.
Transparency in data practices: We only access your financial account data when necessary to provide our services or when you request support.
Control over your information: You can review, update, and delete your information at any time through your account settings or by contacting us.
No hidden data sharing: We don’t sell your personal information to third parties for marketing purposes.We’re always available to answer questions or address concerns about your privacy. Contact us anytime through our in-app chat or at privacy@swyf.app
Information You Provide to Us
When you register for and use the Service, we may collect the following types of information:
Account Information: Name, email address, phone number, business name, tax identification numbers, and other contact information.
Identity Verification Information: Date of birth, address, government-issued identification documents, and other information needed to verify your identity and comply with regulatory requirements.
Financial Information: Banking and financial account information, transaction history, revenue, expenses, and other financial data that you choose to connect to our Service.
User Content: Information you provide through our Service, including messages to our support team, feedback, and survey responses.
Information We Collect Automatically
When you access or use our Service, we may automatically collect:
Device Information: Information about your device, including IP address, device type, operating system, browser type, and mobile network information.
Usage Information: Information about how you use our Service, including pages visited, features used, actions taken, time spent, and other interaction data.
Location Information: General location information derived from your IP address.
Information from Third Parties
We may receive information about you from:
Financial Data Aggregators: We partner with trusted data aggregators to connect to your financial institutions. These partners help us access your financial account information securely.
Business Partners: Information from business partners, such as verification services, credit bureaus, and payment processors.
How We Use Your Information
We use your information for the following purposes:
Providing and Improving the Service: To operate, maintain, and enhance the Service, including developing new features and improving existing ones.
Personalization: To tailor the Service to your preferences and needs, including providing personalized financial insights and recommendations.
Communication: To communicate with you about your account, respond to your inquiries, and provide customer support.
Security and Fraud Prevention: To protect the security and integrity of our Service, prevent fraud, and enforce our terms of service.
Analytics and Research: To analyze usage patterns, conduct research, and generate aggregated, non-identifying statistics about how our Service is used.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Share Your Information
We may share your information in the following circumstances:
With Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as data hosting, analytics, and customer support.
With Financial Partners: We share information with financial institutions and data aggregators to facilitate connections to your financial accounts.
For Legal Purposes: We may share information in response to legal requests, to comply with laws and regulations, to protect our rights and interests, or to prevent harm.
With Your Consent: We may share information with third parties when you give us your consent to do so.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data SecurityWe implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or alteration. These measures include:
Encryption: We use 256-bit encryption to protect your data at rest and Transport Layer Security (TLS) to protect it in transit.
Secure Access Controls: We limit access to your information to authorized employees who need it to perform their job functions.
Regular Security Assessments: We conduct regular security assessments and penetration tests to identify and address potential vulnerabilities.
Employee Training: We train our employees on privacy and security best practices.While we take significant steps to protect your information, no security measure is perfect. We cannot guarantee the security of your information transmitted through the internet or stored on our systems.
Financial Institution Connections
When you connect your financial accounts to Swyf, we use trusted third-party data aggregators to establish secure connections. These partners adhere to industry security standards and best practices for handling financial data.Important points to understand:We do not see or store your financial institution login credentials. These are handled directly by our data aggregators.Our data aggregators use secure methods, such as OAuth, to establish connections with your financial institutions whenever possible.You can disconnect your financial accounts at any time through your account settings.
Your Rights and Choices
Account Information
You can review, update, or delete your account information at any time by:Accessing your account settings within the Swyf app or websiteContacting us at privacy@swyf.app
Communication Preferences
You can control how we communicate with you by:Adjusting your notification settings within the appFollowing the unsubscribe instructions in our marketing emailsContacting us to update your preferences
Data Access, Correction, and Deletion
Depending on your location, you may have additional rights regarding your personal information.
These may include:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can request that we correct inaccurate or incomplete information.
Right to Deletion: You can request that we delete your personal information, subject to certain exceptions.
Right to Restriction: You can request that we restrict the processing of your information under certain circumstances.
Right to Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.To exercise these rights, please contact us at privacy@swyf.app.
Children’s Privacy
Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:Posting the updated Privacy Policy on our websiteSending you an email or in-app notificationUpdating the “Last Updated” date at the top of this Privacy PolicyWe encourage you to review this Privacy Policy periodically to stay informed about our information practices.
Bilingual Support
In keeping with our commitment to serving Hispanic business owners, this Privacy Policy is available in both English and Spanish. In case of any discrepancy between the English and Spanish versions, the English version shall prevail.Puede solicitar una copia de esta Política de Privacidad en español contactándonos a privacy@swyf.app
Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@swyf.app
Postal Address:
2701 N Thanksgiving Way, Suite 100
Lehi, UT 84043
For customer support inquiries, please contact us through our in-app chat or at support@swyf.app — Thank you for trusting Swyf with your financial journey.